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Open Position: Box Office Associate and Volunteer Coordinator

Open Positions:

  • Box Office Associate
  • Volunteer Coordinator

Smith Center for the Arts (Geneva, NY)

The Smith Center for the Arts is in search of a box office associate and volunteer coordinator. The ideal candidates would be enthusiastic team members who have a passion for presenting film and live performing arts as well as knowledge of audience services.

About The Smith

Smith Opera House interior view of stage from balcony

The Smith Opera House, circa 1894, is a 1,400-seat presenting house, bringing films and performing arts events in a wide variety of genres to diverse audiences.  Geneva, home of Hobart and William Smith Colleges, is a fastgrowing “jewel” of the Finger Lakes, located at the Northern end of Seneca Lake. 

Scope of work:

Box Office Associate:

  • Provides ticketing services for Smith presented events and venue rentals in person and via phone
  • Meet and greet the public 
  • Answers a variety of phone calls and voice messages, as well as manages box office email
  • Assists Box Office Manager and Executive Director with tasks
  • Troubleshoot with house management staff as needed
  • Prepares the building for events including hanging posters and ordering supplies
  • Process daily mail 
  • Process bank deposits
  • Receive deliveries to The Smith
  • Stays up to date with what’s happening in the building
  • After shows, updates various reports
  • Keeps various community calendars up to date with Smith events
  • Performs office tasks as needed such as filing and updating databases

Volunteer Coordinator:

Smith volunteers dressed in St. Patrick's day colors before a performance.

  • Maintain relationships with the dozens of volunteers who support the work of The Smith
  • Recruit and bring aboard new volunteers
  • Design, schedule and deliver trainings with new and existing volunteers
  • Communicate regularly with volunteers to update them about volunteering opportunities and schedule them
  • Track volunteer hours, trainings, eligibility, and new sign-ups
  • Work with the house manager to make sure events are adequately staffed
  • Post new opportunities on our online volunteer platform, SignUpGenius

Essential Competencies

  • Cheerful, positive attitude
  • Attention to detail and resourceful
  • Flexibility and problem-solving skills
  • Ability to trouble shoot and keep a level head in stressful situations
  • Ability to learn, teach, and uphold policies and procedures
  • Customer-service orientation
  • Desire to maintain a clean and orderly workplace
  • Comfort learning and using project management and ticketing software
  • Comfort communicating via email and text
  • Comfort handling cash and credit cards
  • Patience, discretion and tact
  • Ability to make bank  deposits
  • Comfortability with using hand-held devices (smartphones, tablets) as well as desktop computers
  • Has familiarity or willingness to learn Google programs such as Gmail, Google Drive, Google Docs, etc.
  • Enjoys working with people of all different age groups

Desired Competencies

  • Experience using a Box Office system
  • Appreciation of the performing arts
  • Experience working in a fast-paced work environment


  • HS Diploma
  • Retail experience a plus


  • Hourly wage $15 per hour
  • Box Office Associate: Because of COVID, the ticket office is closed, but daily office and events assistance is still needed. Ideally, the box office associate would work 25-30 hours per week, 10am-4pm Monday-Friday as well as occasional evenings and weekends.
  • Volunteer Coordinator: Flexible part time hours, often with evenings and weekends.
  • Both positions are located at the theatre on Seneca Street in downtown Geneva.

If you are interested in either open position, please contact smonagan@thesmith.org with a resume or cover letter.