We are hiring!

The Smith Center for the Arts is in search of an outgoing, enthusiastic team member who has passion for presenting film and live performing arts as well as knowledge of audience services.

Box Office Associate

Scope of Work

  • Provide ticketing services for Smith-presented events and venue rentals in person and via phone
  • Meet and greet the public, answer phones, handle a wide range of requests via phone, in person, and e-mail
  • Help the Box Office Manager with office tasks (updating website and databases, for example) as requested
  • Troubleshoot with house management staff as needed
  • Order office and theater maintenance supplies
  • Process daily mail
  • Stock concession area
  • Track all incoming cash and checks and create daily bank deposits
  • Help with miscellaneous tasks as needed

Essential Competencies

  • Cheerful, positive attitude, attention to detail, flexibility and problem-solving skills
  • Ability to troubleshoot and keep a level head in stressful situations
  • Ability to learn, teach, and uphold policies and procedures
  • Customer-service orientation
  • Desire to maintain a clean and orderly workplace
  • Comfortable learning and using project management and ticketing software as well as Microsoft Office and G Suite
  • Comfort communicating via e-mail and text
  • Comfort handling cash and credit cards
  • Patience, discretion and tact
  • Ability to walk to and from bank to make deposits (about 6 blocks total)
  • Ability to lift 25 pounds

Desired Competencies

  • Experience using a Box Office system
  • Appreciation of the performing arts
  • Experience working in a fast-paced work environment


  • High school diploma
  • Retail experience a plus


  • Hourly wage $12 per hour
  • Availability Tuesdays and Wednesdays from 9:45 am to 4:30 pm plus some occasional evenings and weekends.

The ticket office is open 10am-4pm Tuesday-Friday and one hour before showtime. This is a position with hours sometimes during evenings and weekends. This position is located at the theatre on Seneca Street in downtown Geneva.

To apply
Please provide a cover letter, professional resume and three professional references to smonagan@thesmith.org.