We are hiring!

The Smith is looking for a Head of House/House Manager!

The Smith Center for the Arts is in search of two outgoing, enthusiastic team members.

The ideal candidate for our Head of House/House Manager position must have a passion for presenting film and live performing arts as well as knowledge of audience services and artist hospitality.

The ideal candidate for our Box Office Assistant position must be customer service-oriented, organized, self-motivated and comfortable dealing with electronic ticketing system and cash, check and credit card transactions.

 

Position 1: Head of House/House Manager and Manager of Artist HospitalityScope of work:

  • Run front of house for every Smith presented event and venue rental
  • Work with volunteer ushers to provide for the safety and comfort of audience members
  • Liaise with Security companies, liquor board, emergency services personnel, law enforcement, etc. as needed
  • Oversee paid venue staff providing custodial services
  • Oversee volunteer staff selling concessions to audiences, selling tickets in box office, scanning tickets at entrance, and selling wine/beer in cabaret.
  • Track stock and report concessions sales
  • Stock concessions points of sale
  • Meet and greet performers, speakers, etc.
  • Fulfill all aspects of artists’ hospitality requirements
  • Prepare necessary theater signage as needed for each production
  • Troubleshoot with box office staff as needed
  • Liaise with artist teams to provide merchandise sales support
  • Maintain all hardware and software essential to these tasks

Essential Competencies

  • 1-3 years experience providing Audience Services at a venue comparable to The Smith
  • Flexibility and problem-solving skills
  • Ability to trouble shoot and keep a level head in stressful situations
  • Ability to learn, teach, and uphold policies and procedures
  • Customer-service orientation
  • Ability to create and disseminate clearly written and thorough reports on a timely basis
  • Desire to maintain a clean and orderly workplace
  • Comfort learning and using project management and ticketing software
  • Comfort communicating via e mail and text
  • Discretion and tact

Desired Competencies

  • Experience using a Box Office system
  • CPR/AED and/or First Aid certification
  • Public speaking and training background
  • Appreciation of the performing arts

Education/Experience

  • HS Diploma
  • Clean driver’s license
  • Own car
  • Ability to lift 25 lbs.

Salary/Benefits

Hourly wage is $12-15 per hour. This is a full-time position with hours mostly during evenings and weekends. Hours vary from week to week.

To Apply

Please email a cover letter, resume and 3 professional references by October 1, 2017 to smonagan@thesmith.org.

 

Position 2: Box Office Associate

Scope of work:

  • Provide ticketing services for Smith presented events and venue rentals in person and via phone
  • Meet and greet the public, answer phones
  • Handle a wide range of requests via phone, in person, and e mail
  • Help the Box Office Manager with office tasks (updating website and databases, for example) as requested
  • Troubleshoot with house management staff as needed
  • Order office and theater maintenance supplies
  • Process daily mail 

Essential Competencies

  • Cheerful, positive attitude
  • Attention to detail
  • Flexibility and problem-solving skills
  • Ability to trouble shoot and keep a level head in stressful situations
  • Ability to learn, teach, and uphold policies and procedures
  • Customer-service orientation
  • Desire to maintain a clean and orderly workplace
  • Comfort learning and using project management and ticketing software
  • Comfort communicating via e mail and text
  • Comfort handling cash and credit cards
  • Patience, discretion and tact
  • Ability to walk to and from bank to make deposits

Desired Competencies

  • Experience using a Box Office system
  • Appreciation of the performing arts
  • Experience working in a fast-paced work environment

Education/Experience

  • High school diploma
  • Retail experience a plus

Salary/Benefits

  • Hourly wage $10 per hour

The ticket office is open 10am-4pm Tuesday-Friday and one hour before showtime. This is a position with hours sometimes during evenings and weekends.

This position is located at the theatre on Seneca Street in downtown Geneva.

Please provide a cover letter, professional resume and 3 professional references by October 1 to volunteercoordinator@thesmith.org