Box Office Policies and House Rules

The Box Office is open Tuesday through Friday from 10am to 4pm. If you wish to leave a message for our Box Office staff, please email boxoffice@thesmith.org or call (315) 781-5483.

In accordance with New York state law, our ticket prices reflect all fees. Fees may be reduced if paying with cash in-person at the box office.

In the event of an extreme weather emergency, please call the Box Office to check performance status. Note that all changes in schedule are also posted to social media and our website.

To maintain an enjoyable atmosphere and respect performers’ rights, we ask patrons to follow these guidelines regarding photography and videography:

1. Movies: Photography and videography are not permitted during movie screenings to avoid distracting others and to respect copyright laws.

2. Live Performances: Please use discretion when taking photos or videos. Be mindful of those around you, and avoid obstructing anyone’s view or disturbing the performance.

3. Artist-Specific Rules: Some artists may request stricter guidelines for their performances, including no photography or videography at all. When these rules apply, we kindly ask that all guests honor the artist’s wishes.

To ensure an enjoyable experience for all our patrons, please observe the following guidelines regarding cell phone use:

1. Movies: During movie screenings, we ask that all cell phones be silenced.

2. Live Performances: Please use discretion with your phone and be courteous to those around you. If you must use your device, please do so quietly and with minimal disruption.

3. Artist-Specific Rules: At times, individual artists or performers may impose stricter cell phone rules. In such cases, we ask that patrons kindly adhere to these requests to respect the artist’s wishes.