FAQ’s

Seating: The Smith has designated seats for patrons who use wheelchairs or other mobility devices. These tickets are available online or via box office sales on a first-come, first-serve basis. If you need assistance purchasing tickets for a show, please call our Box Office between 10 a.m. and 4 p.m. Tuesday through Friday at 315-781-5483.

Please be aware that our theater requires patrons to navigate ramps.

Patrons may also elect to transfer to a theater seat from a walker, wheelchair or scooter. Due to fire codes, unoccupied walkers, wheelchairs and scooters cannot be left in the aisles. Our House Manager or volunteer ushers will store them in a safe, designated space in the lobby. They can be returned to you at any time.

Restrooms: There are two accessible restrooms on the lobby level.

Assistive Listening Devices: We have assistive listening devices available to borrow on a first-come/first-serve basis, which are fully connected to our sound system for movies. Patrons may be asked to leave a driver’s license during the loan period.

If you need an assistive listening device for a live event, please call our box office between 10 a.m. and 4 p.m. Tuesday through Friday at 315-781-5483 before the event so that our technical crew can make proper arrangements.

There are several public parking lots within walking distance to the theater. One is right across the street from The Smith on Seneca Street. Click here for a map. Street parking is also readily available.

We take security very seriously and do not allow:

• Backpacks or other large bags
• Animals (unless service animals)
• Outside food and beverages
• Weapons, including pocket knives
• Illegal substances
• Alcohol
• Open containers
• Mace

Yes we do. We have rented the theatre to groups for meetings, conferences and even weddings! For more information visit the Facility Rental page . Please send all inquires to boxoffice@thesmith.org.