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FAQs

Click on an FAQ to reveal the answer. If your question is not found here, please contact us.

Where can I find the seating chart for reserved seated shows?

Click here to see a seating chart for reserved seated shows.

Where is the Smith Opera House located?

82 Seneca Street in downtown Geneva, NY. Click here for more info.

How do I get tickets to a Smith Opera House show?

You can purchase tickets online by clicking the “tickets” icon on any show page on our site. Purchase over the phone by the box office at 315-781-9583 or person at the box office during the hours of Tuesday to Friday 10am to 4pm. If tickets do not sell out in advance, they will be sold at the door on the night of the show beginning one hour before doors open.  Cash and credit cards accepted.  Remember, we want you to come to our shows so if you have a problem purchasing tickets please call the box office before throwing your laptop in the garbage.  Also, we recommend only buying through the above sources – do not trust or rely on tickets/promises sold by 3rd party vendors!!!

Do you serve food and beverages/alcohol?

Yes! We serve beer and wine as well as popcorn and snacks. If you are 21 years+ and plan on drinking alcohol government issued photo ID is required for purchase.

Where do I park?

There is off street parking and a public parking lot across the street. Get directions to The Smith Opera House and view a map here.

Can I bring a camera?

Photo policies vary for different artists and usually are not determined until day of show.

Does The Smith Opera House have seats?

Unless a show is advertised as reserved seated, our shows are general admission. We do have a seated balcony that offers a great view. The Smith has 1,408 comfortable padded seats. View our seating chart here.

Is there re-entry?

It depends on the show.

For some shows, we do allow re-entry. If you do choose to leave and re-enter at intermission, be sure to have your hand stamped before you leave the building and you keep your ticket with you. Also, as a courtesy to other patrons, arrive on time before the end of intermission so that you won’t disrupt others when taking your seat.

 

Does The Smith accept credit cards or have an ATM?

The Smith Opera House accepts all major credit cards and cash at the Box Office, Concession, and Bar (open only during certain events). The Smith does not have an ATM machine, though some of our neighboring businesses do.

Do you have a coat check?

At this time, The Smith does not have a coat check.

What can’t I bring into The Smith?

We do not allow backpacks or other large bags.

No animals are permitted inside the theater unless they are service animals.

Other items we do not allow include outside food and beverages, weapons (includes pocket knives), illegal substances, alcohol, open containers, mace.

We want patrons to have an enjoyable evening.

We take security very seriously.

Can I smoke in the theater?

Smoking is prohibited in the Smith Opera House. This includes the use of e-cigarettes and vaporizers.

Is the Smith Opera House accessible?

Seating: The Smith has designated seats for patrons in wheelchairs, available on a first-come, first-serve basis for general admission shows. If you need assistance purchasing tickets for a reserved seating show, please call our Box Office between 10 a.m. and 4 p.m. Tuesday through Friday at 315-781-5483.

Please be aware that our theater requires patrons to navigate ramps.

Patrons may also elect to transfer to a theater seat from a walker, wheelchair or scooter. Due to fire codes, unoccupied walkers, wheelchairs and scooters cannot be left in the aisles. Our House Manager or volunteer ushers will store them in a safe, designated space in the lobby. They can be returned to you at any time.

If you have other questions about seating accessibility for any of our Smith events, please call the Box Office.

Restrooms: There are two accessible restrooms on the lobby level.

Assistive Listening Devices: We have assistive listening devices available to borrow on a first-come/first-serve basis. Patrons may be asked to leave a driver’s license during the loan period. These devices are fully connected to our sound system for movies. If you need an assistive listening device for a live event, please call our box office between 10 a.m. and 4 p.m. Tuesday through Friday at 315-781-5483 before the event so that our technical crew can make proper arrangements.

Is the Smith Opera House air-conditioned?

The Smith Opera House is air-conditioned. So on hot days, come inside and watch a show or a movie where it’s dark and cool!

Do you rent the Smith Opera House for private events?

Yes we do. We have rented the theatre to groups for meetings, conferences and even weddings!

For more information visit the Facility Rental page. Please send all inquires to boxoffice@thesmith.org.

I’m trying to buy tickets online, but it’s not working. And I think I forgot my password.

Our official ticketing partner is Ticketfly.com.

In order to purchase tickets online through Ticketfly.com, you do need to set up an account, which you can do either through Facebook or with your email. If you have forgotten your password, you can reset it when you log in.

You can always get help with your account through Ticketfly’s support, or by calling Ticketfly Client Support at 415-798-2350.

Alternately, you can purchase tickets through our Box Office. Call 315-781-5483 or stop by at 82 Seneca Street in Geneva between 10 a.m. and 4 p.m. Tuesday through Friday.

I bought tickets online and wasn’t able to print them right away/need to reprint them. Help!

Our official ticketing system is with Ticketfly.com. If you opted for print-at-home tickets with your online purchase via Ticketfly, you should have received an email from Ticketfly with a PDF attachment. Look for that email and then open the PDF and print–those are your tickets. If you can’t find that email check your spam filter or junk folder.

If you deleted the email by accident or never received it, call our Box Office during box office hours for assistance.