Payment Options
The box office accepts cash, checks with ID and all major credit cards. You may also use Smith Gift Cards for ticket purchases, though any balance must be paid in cash or check. Ticket purchases with Smith Gift Card must be done in the Box Office.
Ticket Service Fees
Our ticket prices may include service fees. These fees help cover the cost of our ticketing service and box office staffing.
No Refunds or Exchanges/Lost Tickets
All ticket sales are final. The only circumstance when a refund for tickets will be allowed is when the Smith Opera House cancels the performance. If you misplace your tickets, call the Box Office. We may be able to reprint them.
Inclement Weather Policy
The Smith Opera House will not issue refunds to patrons who chose not attend a performance or event due to bad weather. When in doubt, call the box office during box office hours (10 am to 4 pm Tuesday through Friday) to confirm a performance. Also, please check our Facebook page.
Late Seating
Late seating of patrons is often disruptive to audience members seated on a timely basis. Therefore, patrons arriving late for a performance may be required to stand or sit in a pre-designated area of the theater until intermission or until an appropriate break allow seating without disruption to the performance and our patron.
ADA Seating
Please tell us your seating needs when ordering tickets for reserved seating shows.
Audio Devices
We do have audio devices to loan out for movies and live events, with the choice of earphones or induction loop. You will need to provide ID during your loan period. The devices are connected to our sound system for movies. If you need an audio device for a live event, please contact the theater in advance during box office hours, 315-781-5483, so we can ensure audio connection.
No Smoking
New York State bans smoking in all public buildings. There is no smoking in The Smith. This includes e-cigarettes and vaporizers. Patrons caught smoking will be asked to leave the building.
Photography, Sound Recording and Video
Photography, video and sound recording are not allowed at any show or performance without the consent of the promoter.
No Outside Food and Drink
You may bring empty water containers to fill at our water fountain.
Cell Phones and Mobile Devices
All cell phones and electronic devices must be silenced or turned off during all movies and live performances. If you need to make or take a call, please do so in our lobby or foyer.
Box Office
- Tuesday - Friday 10:00 am to 4:00 pm
- ADMINISTRATIVE OFFICES by appointment
The Box Office and Administrative Offices will be closed on the following holidays: Martin Luther King, Jr. Day, President's Day, Easter, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas, and New Years Day.